Service Desk Shift Lead - IT Support Leadership Role in Bali

HCLTech · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 18000000
HCLTech is seeking a dynamic and experienced Service Desk Shift Lead to join our IT Support team in Bali. In this role, you will be responsible for leading and managing a team of IT support professionals, ensuring high levels of customer satisfaction and operational efficiency. The ideal candidate will have a strong background in IT support, excellent leadership skills, and a passion for delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

Lead and manage a team of IT support professionals, ensuring high levels of customer satisfaction and operational efficiency.,Provide technical support and troubleshooting for IT-related issues, ensuring minimal downtime and disruption to business operations.,Monitor and maintain IT systems, networks, and infrastructure to ensure optimal performance and security.,Develop and implement IT support policies and procedures to improve service delivery and efficiency.,Provide training and mentorship to team members to enhance their skills and knowledge.,Collaborate with other IT departments and stakeholders to ensure seamless integration of IT services and solutions.,Conduct regular performance reviews and provide constructive feedback to team members.,Stay up-to-date with the latest IT trends, technologies, and best practices to ensure the team remains competitive and innovative.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.,Minimum of 5 years of experience in IT support and leadership roles.,Strong knowledge of ITIL framework and best practices.,Excellent communication and interpersonal skills.,Proficient in English, both written and spoken.,Knowledge of Indonesian language is a plus.,Experience with IT service management tools and software is a plus.,Certifications such as ITIL Foundation, PMP, or other relevant certifications are a plus.

🛠️ Keahlian

IT support and troubleshootingTeam leadership and managementIT service managementTechnical problem-solvingCommunication and interpersonal skillsTraining and mentorshipIT security and complianceContinuous learning and adaptation to new technologies
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