IT Helpdesk Specialist - Semarang
CV Mitra Parama Indonesia is seeking a dedicated IT Helpdesk Specialist to join our team in Semarang, Jawa Tengah. As a key member of our IT support team, you will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of our IT infrastructure. This role offers a unique opportunity to grow your skills in a dynamic and supportive environment.
In this role, you will be responsible for handling a wide range of IT support requests, from basic hardware and software troubleshooting to more complex issues. You will work closely with our team of IT professionals to ensure that our systems are running efficiently and that our employees have the resources they need to do their jobs effectively.
If you are a passionate and detail-oriented individual with a strong background in IT support, we invite you to apply for this exciting opportunity. Join us in Semarang and be part of a team that values innovation, collaboration, and continuous learning.
📋 Tanggung Jawab Pekerjaan
Key Responsibilities:
- Provide technical assistance to end-users via phone, email, and in-person support.
- Troubleshoot and resolve hardware and software issues.
- Install, configure, and maintain computer systems and networks.
- Monitor and maintain IT systems to ensure optimal performance.
- Document and maintain accurate records of all IT support activities.
- Assist in the implementation of new IT systems and software.
- Stay updated with the latest IT trends and technologies.
- Collaborate with the IT team to ensure the smooth operation of our IT infrastructure.
🎓 Kualifikasi & Syarat
Kualifikasi & Syarat:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in IT support and helpdesk roles.
- Strong knowledge of Windows and Linux operating systems.
- Proficiency in using IT support tools such as ServiceNow, Jira, and Zendesk.
- Experience with network troubleshooting and basic networking concepts.
- Good communication and problem-solving skills.
- Ability to work independently and as part of a team.
- ITIL Foundation Certification is a plus.
🛠️ Keahlian
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