Front Office & General Affairs Specialist

Join Sanco Indonesia as a Front Office & General Affairs Specialist and become the cornerstone of our hospitality operations! We're seeking a dynamic professional to deliver exceptional guest experiences while ensuring seamless office management. In this pivotal role, you'll manage front desk operations, handle guest inquiries, and oversee office logistics in Jakarta Barat. With Sanco Indonesia, you'll work in a vibrant environment that values innovation and guest satisfaction. This is your chance to shape the future of our hospitality services and grow within a reputable organization.

As a Front Office & General Affairs Specialist at Sanco Indonesia, you'll be the first point of contact for our guests, ensuring their stay is nothing short of perfect. You'll handle check-ins and check-outs, manage reservations, and coordinate with various departments to deliver a seamless experience. Beyond guest services, you'll also oversee office administration, including scheduling, document management, and coordinating with vendors. This role offers a dynamic work environment where your contributions directly impact guest satisfaction and operational efficiency.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage front desk operations, including guest check-ins and check-outs
• Handle guest inquiries and provide excellent customer service
• Coordinate with housekeeping, dining, and other departments to ensure smooth operations
• Oversee office administration, including scheduling, document management, and vendor coordination
• Maintain accurate records of guest information and office activities
• Ensure compliance with company policies and procedures
• Assist in event planning and coordination for corporate clients
• Provide support to the management team in achieving operational goals

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Minimum 2 years of experience in front office or general affairs roles in the hospitality industry
• Proficient in using Microsoft Office Suite (Excel, Word, Outlook)
• Familiarity with Property Management System (PMS) software such as Opera or Guestline
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced environment and meet tight deadlines
• Fluent in English and Indonesian

🛠️ Keahlian

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